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147/I, Green Road, Gulshan Avenue, Panthapath, Dhaka

Terms of Use

Effective Date: July 23, 2026

Welcome to Global Gem Hub. These Terms of Use (“Terms”) govern your access to and use of the website located at https://gemhubglobal.com/ (the “Site”), operated by Global Gem Hub Pvt Ltd (“we,” “us,” or “our”). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

1. Use of the Site and User Conduct

You agree to use the Site only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit anyone else’s use of the Site.

You agree not to:

  • Use the Site in any way that violates any applicable local, national, or international law or regulation.

  • Attempt to gain unauthorized access to our Site, the server on which our Site is stored, or any server, computer, or database connected to our Site.

  • Use the Site to transmit any unsolicited promotional material or spam.

  • Reproduce, duplicate, copy, or resell any part of our Site in contravention of these Terms.

2. Intellectual Property

All content, design, text, graphics, images, logos, product names, and digital materials on this Site are the exclusive intellectual property of Global Gem Hub Pvt Ltd or its content suppliers and are protected by applicable copyright and trademark laws.

You may not copy, extract, reproduce, or distribute any content from the Site without our express written permission. Purchasing a gemstone or product from us does not transfer any intellectual property rights to you.

3. Purchases, Pricing, and Products

We strive to display the colors, clarity, and descriptions of our gemstones as accurately as possible. However, because computer monitors and screens vary, we cannot guarantee that your display of any color will be completely accurate. We reserve the right to modify prices, refuse service, or cancel orders at our sole discretion, including if a product is listed at an incorrect price due to a typographical error.

4. Limitation of Liability

To the fullest extent permitted by law, Global Gem Hub Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or the purchase of any products. Our total liability to you for any claims arising from your use of the Site or products purchased shall not exceed the amount you paid to us for the specific product at issue.

5. Termination

We reserve the right to terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

6. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

7. Contact Us

If you have any questions about these Terms, please contact us at:

Global Gem Hub Pvt Ltd

  • Email: Send us an email

  • Phone: +94 77 241 1424

  • Online Form: https://gemhubglobal.com/contact/

  • Physical Locations:

    • Global Gem Hub at Radisson Hotel Kandy, [31 Saranankara Rd Kandy 20000]

    • Grand Gem Gallery at Grand Kandiyan Hotel Kandy, [9, 10 Lady Gordon’s Dr, Kandy 20000]